Frequently asked questions
When will I get my order?
As every sculpture is carved by hand, production takes approximately 25–35 days. Insured sea freight then adds around 20–35 business days, depending on your location. You'll receive tracking once your piece ships, and we keep you updated at each stage.
How much does shipping cost?
Shipping is complimentary worldwide by fully insured sea freight, delivered duty paid (DDP) to the USA and Europe. Expedited or white-glove delivery is available on request and quoted before final payment.
Where are your products made?
L'ArteClassica is a UK company. Each piece is hand-carved from natural marble by master artisans in Asia with over 30 years of experience, then shipped to you fully insured with sea freight. Every work is unique, with natural variations in veining and tone.
What is the return policy?
Because each piece is hand-carved to order, returns are handled with personal care. Ready-made (in-stock) pieces may be returned within 14 days of delivery, provided they are unused and in their original packaging; return shipping is the customer's responsibility. Made-to-order and custom pieces are final sale. If a piece arrives damaged or faulty, we will repair, replace or refund it at our cost. See our Refunds Policy for full details.
Are any purchases final sale?
Yes. Made-to-order and bespoke pieces — and any work carved in a custom size, marble or finish — are created especially for you and are final sale. Reservation deposits on these pieces are non-refundable. Your statutory rights for damaged or faulty goods always apply.
What payment methods do you accept?
For orders up to $2,000, we accept full payment by credit or debit card at checkout. For orders above $2,000, a $500 deposit is taken by card to reserve your piece and the balance is paid by bank / wire transfer — see the deposit question below.
How does the deposit work for larger pieces?
For orders above $2,000, a $500 deposit is taken by card to reserve your piece and secure production. After your order, our team emails secure bank-transfer instructions for the balance, due within 3 days. Production begins once the balance clears, and the deposit is applied to your total. The deposit is non-refundable.
Can I customize the size, marble or finish?
Yes. Almost every piece is made to order and can be tailored in size, marble type and finish. Tell us what you have in mind using the form below and we'll prepare a personalized quote.
How are the sculptures delivered and installed?
Each piece is professionally crated and shipped fully insured. Marble is heavy and delicate, so safe siting and installation are the customer's responsibility; especially for large installations, we're happy to advise and can recommend specialist handlers on request.
For any questions, enquiry, send us a message and we will get back to you within 1 business day.